About
Having earned a PhD in Industrial and Organizational Psychology, Caroline is particularly interested in workforce and management development. Having also studied teacher education (andragogy), electronics, and collision repair, she has designed and led many training workshops for a wide variety of clients (managers, professionals, academics, technicians) over the years. In addition to participating in the transmission of knowledge by training other trainers, she has also developed or improved numerous assessment tools (360-degree feedback, interactive simulations, in-basket exercises, competency frameworks, etc.), as well as made recommendations regarding best management, evaluation, and professional development practices for employees, low-level managers, SME owners, and international business executives. She takes pride in setting up or recommending practices that will significantly contribute to the effectiveness of the organization as a whole.
Caroline is a member of the Ordre des psychologues du Québec (OPQ) and the Women’s Industry Network (WIN).
Services
Training and skills development
To positively affect the performance of the managers and staff in your company, you need to develop a “game plan” and create the right conditions to reach your objectives. Should you focus on training or encourage other approaches such as coaching, observing, or reading? Or should you implement a combination of all these? How do you ensure actual learning transfer in the workplace and return on your investment?
Don’t know where to begin? UPSYLON can help you determine which interventions to make or which strategies to implement based on your current and desired situation, by offering you the following services:
- Assessment of training needs
- Design and development of training workshops
- Assessment of learning transfer and return on the investment
- Trainer coaching
- Management evaluation and coaching
- Psychometric testing
- Customized skills development plan
Human resources tools and management practices
To attract and encourage the retention of your employees, you need to have an optimal HR strategy, especially in a context of skills shortages. Satisfied employees are generally more motivated and work more effectively. They also become ambassadors for your company and can have a significant impact in attracting new employees. However, as every company is unique, you need to determine which tools or interventions will have the desired effect.
UPSYLON can help you develop the procedures and tools that foster a positive employee experience by working with you in many possible ways:
- Setting up a personalized onboarding process
- Developing an employee handbook
- Defining the roles and responsibilities
- Guiding you to better define the mission, vision, and values of your organization
- Setting up an employee recognition program
Organizational diagnosis
In order to resolve different issues in your company, your need to develop an action plan. However, this plan will only be useful if it is based on an accurate picture of the situation. An organizational diagnosis can help to identify what behaviour and strong elements should be sustained and which elements should be improved, as well as possible causes for the difficulties encountered.
Are you experiencing a high employee turnover? Do you feel that your employees are unmotivated? Do you think that your company could perform better? UPSYLON can help you by using various tools to assess how your company actually functions, particularly with regard to the following aspects:
- Work environment
- Organizational culture
- Procedures
- Work structures
- In-house expertise
- Collaboration and teamwork
- Management styles
- Etc.
Collaborators
Having earned a Master of Management Sciences, Carolle has worked in the field of workforce development for over twenty years. She established the Comité sectoriel de main-d’œuvre de l’industrie des services automobiles (CSMO-Auto) and directed it for eight years. As part of this sectoral committee, she launched countless innovative initiatives for employee development. In 2006, she started diversifying her interventions, and has since acted as a consultant in workforce development in different sectors, including tourism, retail, agriculture, food processing, and healthcare. She primarily works with managers of small companies and is therefore familiar with the types of challenges they face.
Carolle is equally valued for her services in strategic thinking and work reorganization as for implementing training programs and leading working groups in different subjects related to HR management challenges. She regularly gives talks, particularly on the topics of hiring retirees and intergenerational management, which was the subject of a management guide she wrote for the Conseil québécois des ressources humaines en tourisme (CQRHT).
Carolle is a member of the Ordre des conseillers en ressources humaines agréés (CRHA).
Having earned a PhD in Industrial and Organizational Psychology, Francesca assists organizations with coaching, training, staff redeployment, talent assessment, skills development, psychotherapy, and diversity management. Thanks to her skills in management coaching, Francesca helps many managers develop their emotional intelligence, their ability to deal with stress and emotions, as well as their communication skills.
Her expertise in coaching, career transition, and talent assessment allows her to help clients know themselves better and identify a profession in accordance with their interests, skills, personality, and values. She provides them with the necessary tools for adopting the best strategies in order to find a job that meets their expectations. Her education and work experience make her particularly suited to helping her clients reach their objectives, develop their self-esteem, overcome burnout, and manage stress through psychotherapy.
Her communication skills in French, English, Spanish, and Romanian, as well as her dynamism, empathy, analytical skills, and ability to simultaneously valorize relationships, quality, and results allow her to provide effective support to individuals and organizations.
Francesca is a member of the Ordre des psychologues du Québec (OPQ) and an Emploi-Québec certified trainer.
Contact
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